Privacy Policy

Ramji Caterers ("we", "us", "our") provides catering and event management services. This page explains what personal information we collect when you interact with our website, our Facebook/Instagram pages, or our lead/quote forms, and how we use it.

Information We Collect

When you request a quote, contact us, or submit an inquiry — on this website or through a Facebook/Instagram "Instant Form" lead ad — we collect:

• Your name
• Your phone number
• Your email address (if provided)
• Event details you choose to share (event type, date, guest count, venue, message)

How We Use Your Information

We use the information you provide solely to:

• Contact you about your catering inquiry and prepare a quotation
• Coordinate and manage your booked event
• Send you updates related to your inquiry, quotation, or invoice (by phone, WhatsApp, or email)
• Improve our services and respond to feedback

We do not sell your personal information to third parties. Leads submitted through a Facebook or Instagram lead ad are retrieved from Meta's platform using our authorized Page access and stored in our own systems for the purposes described above.

Data Storage & Security

Your information is stored securely on our servers and is accessible only to authorized staff who need it to respond to your inquiry or manage your event. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site, which helps us improve it. Google Analytics uses cookies and collects anonymized usage data; it does not receive the personal details you submit through our forms.

Third-Party Services

We use Meta's (Facebook/Instagram) Lead Ads platform to receive inquiries submitted through our social media ads, and WhatsApp to communicate with you about quotations you request. Your use of Facebook, Instagram, or WhatsApp is also governed by Meta's own privacy policy.

Data Retention

We retain your information for as long as reasonably necessary to respond to your inquiry, fulfil a booked event, and maintain business records. You may request that we delete your information at any time, subject to any records we are required to keep for legal or accounting purposes.

Your Rights

You can ask us what personal information we hold about you, request a correction, or request that we delete it, by contacting us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: sales@ramjicaterers.in
• Phone: +91-9850461796
• Address: J4/56, Sanjay Gandhi Bhaji Market, N 9, TV Center Chowk, Near Police Chowki, Cidco, Chh. Sambhajinagar (Aurangabad), Maharashtra 431003